Always get a second opinion! I requested service for my air conditioner, which suddenly stopped cooling my house. The Call the Bee technician arrived on time, and after inspecting the unit and running some diagnostics, he informed me that the refrigerant level was very low, which indicated that there was a leak. Since the unit had been working just fine so far this season, it was probably a large leak. He provided me with three options verbally: first, add a sealant to refrigerant for around $1,000, which was not recommended based on large leak hypothesis. Second option was to find the leak, at a cost over $3,000 (assuming that finding the one leak would solve the problem); this was presented as a risky gamble for 20 year old system, where there might be multiple leaks. The third and recommended option was to replace my system with 2.5 ton new system for between $16,000 and $19,000. I had another technician come, who stated the refrigerant level was a little low, but at an acceptable level, tested and replaced the capacitor, and for a few hundred dollars my problem was solved! No leaks to ferret out, no need for a new unit. In my opinion, the Call the Bee technician was either unqualified (did not test that all components were working, did not know what level of refrigerant was acceptable) or misleading (framed the problem to point to the solution most profitable for his firm). Hard to see any other possibility.

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