Customer Reviews

Call The Bee

4.1 / 5 | 54 Total Reviews

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"Terrible. A $99 quote turned into a $600 job. First because they needed an electrician, but they actually did not. Plus I already had the replacement unit. Somehow the cost did not reduce when the electrician was not needed. Total scam. "
H . K from , CT on July 10th, 2024

(1 / 5)

"Always get a second opinion! I requested service for my air conditioner, which suddenly stopped cooling my house. The Call the Bee technician arrived on time, and after inspecting the unit and running some diagnostics, he informed me that the refrigerant level was very low, which indicated that there was a leak. Since the unit had been working just fine so far this season, it was probably a large leak. He provided me with three options verbally: first, add a sealant to refrigerant for around $1,000, which was not recommended based on large leak hypothesis. Second option was to find the leak, at a cost over $3,000 (assuming that finding the one leak would solve the problem); this was presented as a risky gamble for 20 year old system, where there might be multiple leaks. The third and recommended option was to replace my system with 2.5 ton new system for between $16,000 and $19,000. I had another technician come, who stated the refrigerant level was a little low, but at an acceptable level, tested and replaced the capacitor, and for a few hundred dollars my problem was solved! No leaks to ferret out, no need for a new unit. In my opinion, the Call the Bee technician was either unqualified (did not test that all components were working, did not know what level of refrigerant was acceptable) or misleading (framed the problem to point to the solution most profitable for his firm). Hard to see any other possibility."
D . B from Briarcliff Manor, NY on June 7th, 2024

(1 / 5)

"STAY AWAY FROM THIS COMPANY! THEY ARE THE WORSE! TWO TIMES I HAVE MADE APPOINTMENTS AND BOTH TIMES THEY ARE CANCELLED JUST HOURS FROM WHEN THEY ARE SCHEDULED TO COME. TWO DIFFERENT TIMES, DIFFERENT DATES, DIFFERENT REASONS AND THEY DON'T SHOW UP! I TAKE A DAY OFF FROM WORK AND THEY DON'T EVEN HAVE THE DECENCY TO GIVE YOU A HEADS UP THAT THEY WILL NOT BE COMING UNTIL THE TIME THEY ARE DUE TO ARRIVE! HOW AGGRAVATING! THEY ALWAYS COME UP WITH AN EXCUSE AS TO WHY THEY HAVE TO CANCEL. WELL NOW I CANCELLED BY CONTRACT AND HAVE A NEW COMPANY WITH A RELIABLE STAFF. ALL I CAN SAY IS IF YOU WANT A RELIABLE COMPANY THEN LEAVE THIS ONE! "
L . M from New Rochelle, NY on May 30th, 2024

(1 / 5)

"Extremely Disappointed I have Called the Bee in the past and was pleased with the service and value. I scheduled an appointment to clear a clogged shower drain and slow draining bathroom sink. The original service was delayed for 2 days for perfectly reasonable reasons. The technician showed up on time for what should have been a routine call, maybe 1.5 to 2 hours being very generous. The quote totaled over $600 for clearing 2 drains manually. The jet clean was over $900 with tax. I could have sent him home and be out the initial $90 booking fee. Given our situation, I agreed to the manual cleaning. My choice. Just letting everyone here know what there pricing model currently looks like for a relatively routine service call/appointment. The technician was pleasant and professional. Unfortunately, his employer did not equip him with the necessary tools to carry out this job in a timely and efficient manner. The manual snake did not clear the shower drain completely. He the went to the truck to use a scope which was not charged, and only had the usb cable. I had to supply the wall plug. After 45 minutes of his standing outside with a colleague he returned with a power snake, abandoning the scope completely. Initially he could not get it to work and had to consult his colleague on the proper operation of the device. Finally the drain was cleared. Turning his attention the bathroom sink, he announced that he did not have the proper tool and would need to return tomorrow. I explained that we were already delayed and he graciously apologized and went back to the shop for the proper sized tool. Finally, after 5 hours, the job was complete, resulting in missed and rescheduled appointments. The technician was unable to process my credit card payment twice. The second time he called me 30 minutes after the job to come out and process again. The second attempt showed the transaction was approved. I received a call this morning indicating that the second attempt failed and I need to pay yet again. I expressed my displeasure with the service and he indicated he would leave a message for someone to call me. I am awaiting that call. I fault the technician only in that his employer, Call the Bee, did not give him the proper tools and guidance to carry out his job. Be wary of Call the Bee’s ability to properly staff and equip technicians. This is not the service and value that I have known and was expecting based on my experience. I will not be Calling the Bee again. "
G . K from Avon, CT on May 10th, 2024

(1 / 5)

"Fake advertising $79. Once give you call. You will get schedule on after summer or beginning of winter. Best of luck folks."
D . G from Waterford , CT on April 5th, 2024

(1 / 5)

"Talk about overcharging and raked over the coals. These guys charged me $881.26 for a Combination Fill Valve and Backflow preventer and two established Plumbing supplies outlets told my the price for the same part was $184.12 ! Then the second part for the Boiler Exchanger Liner at the Supply Store was $100.00 These rip off artists charged me $1,010.00 for the same part A 1000% profit !!!!!!!!!!!!!!!!!!!!!!!!!!! Plus $361for a regular cleaning .TOTAL COST for the job $2300.00 ! Another HVAC Co. said the whole job and parts and labor would be $780.00. So if you're 68 years old ,live alone and are recovering from a massive Hear Attack DON"T CALL THESE PREDATORTS !!!!!!!!!!!!!!!IF YOU DO
C . K from Litchfield, CT on February 5th, 2024

(1 / 5)

"Beware. Super high prices. Charge you for the high estimate. Found their process predatory. Said they charge a fee for coming out that gets credited to the repair. Said they would do estimate and install in one visit. Took day off. Tech arrived next day, said he doesn't do installs, only estimates. I would have to call again to schedule install. Price was triple what the next plumber I called charged. Beware!"
t . k from Simsbury, CT on January 27th, 2024

(1 / 5)

"Poor customer service made an appointment canceled less than 24 hours and kept $500.00 for parts as a non refundable deposit would not recommend. "
A . O from E Windsor , CT on November 22nd, 2023

(1 / 5)

"You charged me $842 for a Honeywell Aquastat but installed a Hydrolevel Hydrostat 3250-PLUS which I can buy online for $188! HYD-ZON31 Taco Zone Valve...you charged me $745.56. The valve is $134 on Amazon. How much labor does it take? You sent two guys that were here a total of less than 3 hours to do all this work.....$3609.80!!"
R . H from Winsted, CT on November 29th, 2022

(1 / 5)

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